Shipping Information

Service Recovery Carrier Requirements
To achieve success in meeting our customers' emergency shipment requirements, Carrier Services sets and follows high standards. Following are minimum expectations of carriers. If you anticipate issues or concerns, please contact your Carrier Services representative.

Dispatching
Determine dispatch coverage within 20 minutes of first call.
Do NOT broker without permission.
Provide true TEAM or RELAY service on shipments over 550 miles.
Provide fresh hour single drivers for shipments under 550 miles.
Exceptions made only under written approval from Carrier Services.

Scaling
Scale all long-haul units.
Call Carrier Services immediately with weights of every unit.
Fax all scale tickets.

Communicating
Our general philosophy is "No Communication, No Payment". This aligns with our objective to be customer responsive from start to finish.
Provide the driver's cell number if you do not operate with a 24 hour dispatch.
Contact a Carrier Services team member with any questions or issues.
Provide Carrier Services with detailed updates every 4 hours, unless otherwise specified.
Contact Carrier Services IMMEDIATELY when a problem occurs, not after the fact.
For repairs on private equipment, contact Inter-Star or EBS () and your Carrier Services representative.