Service Recovery Carrier Requirements
To achieve 99%+ success in meeting customers' emergency shipment requirements, UPCS sets and follows high standards. Following are minimum expectations of carriers. If you anticipate issues or concerns,
contact us.
Dispatching
Determine dispatch coverage within 20 minutes of first UPCS call.
Do NOT broker without permission.
Provide TEAM or RELAY service on shipments over 550 miles.
Provide fresh hour single drivers for shipments under 550 miles.
Exceptions made only upon written approval from UPCS.
Scaling
Scale all long-haul units.
Call UPCS immediately with weights of every unit.
Fax all scale tickets to UPCS.
Communicating
Our general philosophy is "No Communication, No Payment". This aligns our objectives to be customer-responsive from start to finish.
Provide the driver's cell phone number if you do not have 24-hour dispatch.
Contact a UPCS team member with any questions or issues.
Provide UPCS with detailed updates every 4 hours, unless otherwise specified.
Contact UPCS IMMEDIATELY when a problem occurs, not after the fact.
For repairs on private equipment, contact Interstar (1-800-888-1001) and your UPCS representative.
